Crown Cab Battlefords Taxi Service, an owner-operated taxi company, is facing delayed arrival issues due to unexpected circumstances such as traffic, airline regulation & restrictions, and more. Because of it, customers are repeatedly calling about the whereabouts of their requested service and are becoming highly unsatisfied with the company.
To prevent any confusion and dissatisfaction, itext.io opens up a new road to effective communication for Crown Cab by upgrading their existing phone lines into a newly text-enabled SMART number that provides a faster and more convenient mode of communication for both companies, drivers, and customers.
About 70% of employees believe that their organization needs to use text messages to communicate with employees.
Crown Cab's text-enabled SMART landlines can offer both business and customers with a much cheaper and effective communication channel, lowering the needs to pick up expensive calls; and to organize group calls and staff meetings.
Nearly 1.4 billion people around the globe send over 50 billion messages each day to communicate with one another.
itext.io's text-enabled numbers free customers from hold time and offer a more convenient experience. Crown Cab can provide a timely and concise service with a two-way engagement that improves customer satisfaction & retention via SMS.
44% of consumers with texting capabilities would prefer to engage in a text conversation, rather than waiting on hold to speak with an agent.
Through itext.io's innovative txtConsole, Crown Cab can streamline their entire communication system and utilize a fast, convenient, and reliable communication tool which is text messaging to further improve customer relationship and employee management in a two-way conversation.
About 8 out of 10 of consumers not only want to receive information but also want to reply or engage in a two-way conversation with businesses.
Text-enabled Phone lines allow Crown Cab to send detailed and specific information in a rich text format to reduce human errors and misunderstandings. It also allows drivers to receive a text message instantly while granting him/her the choice to read the SMS in the most convenient time, preventing any serious accidents.
About 44% of consumers said that they would rather receive product information and other marketing messages through SMS campaigns than via any other channel.
Each delayed arrivals with no quick updates and response to customers' concerns is a great loss for Crown Cab's business. With itext.io, transportation and logistics companies can utilize the power of T.E.N (Text Enabled Numbers) to provide the most efficient, convenient, and reliable mode of communication that drives effective success for the business.
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