Focus Service, a privately owned call center service provider, handles countless customer support calls on a daily basis. However, not all transactions always go smoothly. Customers are complaining and dropping calls due to inefficient and inconvenient service. Despite the agents' best efforts to provide excellent service, a demand for a more convenient, less time-consuming engagement is a must.
Every unsatisfied customer is highly damaging to a company's brand and reputation, and it gives way for competitors to steal their valued clients. That’s why itext.io optimizes Focus Service's existing phone lines with the power of T.E.N. (Text Enabled Numbers), providing their customers a faster & easier mode of communication that frees them from the different inconvenient shackles of phone calls.
Compared to all other communication channels, text messaging is the highest rated contact method for customer satisfaction.
Focus Service’s new text-enabled landlines can cater a much higher form of convenience for customers via the most effective tool for communication, text messaging.
One in five customers is as likely to prefer a text message from a business than to a phone call.
Text messaging has the highest open and response rate amongst all other communication channels, and it allows multiple conversations at once in an outstanding phase. Companies can take full advantage of these benefits with the help of itext.io's innovative technology and service.
About 80% of American adults text, making it the most common cell phone activity.
Focus Service’s new SMART phone lines offer a more versatile communication. SMS can perform anything that an email can do but in a much more personal and brief fashion. It also enables the customers to reply at the most convenient moment that is hassle-free with no hold time.
About 20% of financial services companies use mobile messaging to ensure business continuity and add to their multichannel capabilities.
Personalization is an effective method to get customers more engaged in a business, and there is nothing more than an SMS. Focus Service's text-enabled existing phone lines allow them to invite opt-ins and group contacts to send a more personalized message to customers through our advance web-based console, txtConsole.
77% of customers preferred, recommended, or paid more for a brand that provides a personalized service or experience.
The customer is always right, and customers want to text businesses. With itext.io, it is now possible for Focus Service to provide their customers the option that they prefer to request customer service, leading to significant improvement in customer satisfaction that builds relationship and loyalty.
Establish a deep, trustworthy connection with your customers with itext.io today. Experience the profitable benefits and level up your lines in just a quick & easy set-up.TRY OUR DEMO FOR FREE